How To Order

We Accept :

E-mail, fax or write to us with your crokinole product request or call our North America Toll Free number 1-877-727-9055 (9:00am-3:00pm EST) If our lines are busy, please leave a message and we will return your call promptly.

We will require your complete order details: Item description, Product Order Code, Quantity required, Your name and complete address, Postal/zip code, Telephone number, Other shipping or contact information you may feel is relevant

Unless otherwise indicated, all prices appearing on our product pages are shown in Canadian dollars.

We accept VISA and MasterCard, but are not able to provide 'Real Time' electronic transactions. Since we ship large packages (crokinole boards of different weights) to destinations around the world, you will appreciate that it is not possible to supply standard shipping rates. Upon receipt of your order information (via e-mail, phone, fax or letter mail) we will calculate the packaging and shipping fees to your location and inform you of the total cost. Canadian orders will be quoted in CDN funds. American and all International orders will be quoted in US funds. For credit card payment you may then provide us with your card number, expiry date, and card name by phone, by fax, or by e-mail.

Canadian Shipments: Ontario residents will be charged 8% PST. All Canadian orders are subject to 6% GST.

American and International Shipments: Canadian taxes (as above) do not apply. Orders to United States and Mexico are covered under the North American Free Trade Agreement (classification # 9504-90-10-30 for game boards and accessories) and are currently customs duty free. Other international shipments may be assessed brokerage/customs fees or excise tax upon arrival, although we have not been informed of any such encumbrances to our shipments outside continental North America. NOTE: US postal money orders are NOT negotiable outside USA. If mailing payment to us, please be sure to affix correct postage to Canada. Eurochecks are acceptable and may be paid in US or CDN funds.

Credit Card Payments (American & International): Please note that the amount shown on our Canadian Invoice may differ slightly (±) from the amount that will appear on your credit card statement. This may happen because currency exchange rates vary from day to day and from bank to bank. Online (web) currency conversion sites generally reflect daily rates offered at the most advantageous (trader’s) rates and may be an inaccurate indicator of most real transactions. We strive to offer a fair exchange but feel compelled to provide this explanation in case a slight variance of several dollars (±) should exist.

Terms and Conditions: We process most orders immediately following your e-mail, fax, or telephone request. This means that arrangements are quickly put in place to reserve–or order from our suppliers–the necessary stock items to fill your order. Orders canceled after 3 days (72 hours) following the initial order request will be subject to a 15% processing fee (based on the total value of the cost of items requested) for credit card reversals and stock management considerations.

Delivery Time:We strive to ship all orders within 12-15 days following the receipt of payment. Some exceptions (special or custom orders) may apply. November and December orders should reach us with extra time considerations in mind. Order volume and busy postal/courier systems require additional time during the Christmas gift season. Sorry, we do not offer same-day, overnight, or expedited shipping/mailing service.

Satisfaction/Loss/Damage: It is our sincere desire to provide quality crokinole products that will please you. Should loss or damage occur, we will promptly initiate claim procedures with the carrier and/or endeavor to have the product(s) replaced and/or repaired. As will be noted on the exterior of all crokinole board shipping cartons, upon arrival of the shipment, please inspect all sides and top and bottom of the carton. If any noticeable punctures or tears in the packaging are evident, please ask the delivery person to note the observation on the Bill of Lading before you sign for the package. Since we do not ship products(s)–new, used, or antique–on speculative or conditional approval, returns are subject to a restocking fee equal to the actual shipping/packaging, brokerage/insurance costs incurred with the delivery from–and return to–our point of origin. Unauthorized returns will not be accepted.

Privacy Policy: It is our keen desire and objective to ensure the privacy of our customers. When any product purchase is arranged, a measure of data will be collected. Involving the complete name, shipping address, postal/zip code, contact telephone number and credit card information (if applicable), this data will be requested for the sole purpose of delivering such purchases to the customer. When product order requests are placed (by e-mail, telephone, or any other means), it will be accepted that the customer is granting 'implied consent' to our collection of such information in order for Mr. Crokinole™ to execute and expedite such order and satisfactorily deliver the goods to the customer. No transfer of private customer information will be performed nor any such data be sold, given, or otherwise placed in the hands of any third party company for the sake of generating mailing lists in any format. Our electronic customer data base is secure and protected. In the future event that the company of Mr. Crokinole™ should be sold or placed in the hands of other principals, this Privacy Policy will stand in force and be an inclusion in the terms of sale to such new holders. This policy is adopted in harmony with the Canadian Personal Information Protection and Electronic Documents Act (January 1, 2004) and the Ontario Protection of Privacy Act. Questions concerning our Privacy Policy may be directed to Wayne Kelly, tel. 519-273-4821 or wkelly@crokinole.com.

Contact us at:

Mr. Crokinole™
E-mail: orderdesk@crokinole.com
Phone us TOLL FREE 1-877-727-9055
or (519) 273-4821 FAX: (519) 273-0167
Write to: Box 1070, Stratford, ON, Canada N5A 6W4



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