How To Order
North America: call TOLL-FREE
1-877-727-9055
Access hours:
Monday, Wednesday, Friday
8:00am to 4:00pm EST

or e-mail any time:
orderdesk@crokinole.com.

or you may reach us by writing to:
Mr. Crokinole Box 1070
Stratford, ON Canada N5A 6W4

or call 1-519-273-4821

We accept VISA or MasterCard and on approval, Money Orders, Bank Drafts or Personal Checks. Sorry, no American Express, PayPal, BitCoins or other cards accepted at this time. When your order has been received and you have been provided with a total price (including shipping/packaging costs to your destination), if you wish, please send your credit card # by 2 e-mails (for security): send the number in the first e-mail and the balance of the number, along with expiry date, and the verification code (3-digit number on back of your card) in a second e-mail. In our sixteen years of internet sales, we have not had a single report of any problem occurring with this method.

Or, from any location in North America, you may call toll-free (as noted above) to ask further questions concerning the product or to finalize your order and purchase in a personal phone conversation. With all requested orders we will require a complete shipping address, including postal/zip code(s) and contact phone number(s). With worldwide requests always very high, every order is considered a special order; credit cards are generally charged within just a few days of order placement. No exchange, returns or refunds on orders for game board seconds, imperfects, clearance or vintage/antique, nor for custom or special request, personalized items.

Canadian Orders will be charged applicable GST/HST sales tax.

United States and all other International Orders do not pay Canadian sales taxes.

Delivery Time:We strive to ship all orders within 12-15 days following the receipt of payment. Some exceptions (special or custom orders) may apply. Also, certain periods of the year bring very high demand for some products. Should this situation exist, you will be informed of an anticipated shipping date for your order. Sorry, we do not offer same-day, overnight or expedited shipping/mailing service.

Satisfaction/Loss/Damage: It is out sincere desire to provide quality crokinole products that will please you. Should loss or damage occur, we will promptly initiate claim procedures with the carrier and/or endeavour to have the product replaced and/or repaired. As will be noted on the exterior of all crokinole board shipments, upon arrival of the package please inspect all sides, top and bottom of the carton. If any noticable punctures or tears in the packaging are evident, please ask the delivery person to note the observation on the Bill of Lading before you sign for the package. Since we do not ship productnew, used, antiques or otherwiseon speculation or conditional approval, any returns accepted will be subject to a restocking fee equal to the actual shipping/packaging, brokerage fee, insurance costs incurred with the delivery fromand return toour point of origin. Unauthorized returns will not be accepted.

Privacy Policy: It is our keen desire and objective to ensure the privacy of our customers. When any product purchase is arranged, a measure of data will be collected involving the complete name, shipping address, postal/zip code, contact telephone number and credit card information (if applicable), This data will be requested for the sole purpose of delivering such purchase(s) to the customer. When product order requests are placed (by e-mail, telephone, or any other means), it will be accepted that the customer is granting implied consent to our collection of such information in order for Mr. Crokinole to execute and expedite such order and satisfactorily deliver the goods to the customer. No transfer of private customer information will be performed nor any such data be sold, given, or otherwise placed in the hands of any third party company for the sake of generating mailing lists in any format. Our electronic customer data base is secure and protected. In the future event that the company of Mr. Crokinole should be sold or placed in the hands of other principals, this Privacy Policy will stand in force and be an inclusion in the terms of sale to such new holders. This policy is adopted in harmony with the Canadian Personal Information Protection and Electronic Documents Act (January 1, 2004) and the Ontario Protection of Privacy Act. Questions concerning our Privacy Policy may be directed to Wayne Kelly, tel. 519-273-4821 or wkelly@crokinole.com.

Contact us at:

Mr. Crokinole™
E-mail: orderdesk@crokinole.com
Phone us TOLL FREE 1-877-727-9055
or (519) 273-4821 FAX: (519) 273-0167
Write to: Box 1070, Stratford, ON, Canada N5A 6W4



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